Utility Billing

The Finance Department oversees the utility billing function, including meter reading, billing for water and sewer services, and collection of payments. Garbage and brush collection services are provided by Republic Services, Inc. and billed to customers on their utility bills as a service to the citizens.

For billing questions or for any other customer service issues, please contact the Public Utility Department at (956) 968-3181.

PAYMENT OPTIONS:

By phone call:  Dial 1-866-202-2026

In-person or by mail:  Weslaco City Hall - 255 S. Kansas Avenue -  Weslaco, TX 78596
Monday to Friday 8:00 a.m. - 5:00 p.m.
After hours DROPBOX located in front of City Hall

NOTE: Payments dropped off after 7:30 a.m. will be processed the next business day

Western Union Payment Stations:
HEB #231   1004 N. Texas    
HEB #485   310 N. Westgate
Cash & Dash Etc. 1533 N. Texas Blvd.
Jalisco Payment Ctr. 1501 B. Westgate Dr.
PLEASE NOTE – ADDITIONAL FEES MAY APPLY
Online - https://www.municipalonlinepayments.com/weslacotx/utilities

Connecting New Utility Services

New customers requesting water service with the City of Weslaco must apply in person at City Hall located at 255 S. Kansas Ave.
*Requests received after 3:00 pm will be processed the following business day.
All faucets or water-related appliances must be turned off or customer service representatives will not be able to turn services on.

Residential Service Requirements:

Resident must fill out New Service agreement
Valid driver’s license or Government-issued ID
A formal rental lease/agreement if renting, otherwise closing documents or proof of ownership is required.
Deposit of $100.00 for homeowners or $149.00 for renters
*Please note that in order to start new services any unpaid balances must be cleared up.

Commercial Service Requirements:

The representative must fill out a New Service agreement
Owner/President/Manager’s valid driver’s license or state Government-issued ID
A formal rental lease/agreement if renting, otherwise closing documents or proof of ownership is required.
Deposit of $100.00 for property owners or $149.00 for renters
A separate deposit is required for dumpsters and will depend on the size requested
If you have further questions regarding our services, please contact the Water Department at 956-968-3181.
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  • Ach Draft Cancellation Form
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  • Bank Draft Form
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  • Discount Form
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  • Garbage Application
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  • New Meter Application
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  • Service Application
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  • Terminate Services Form 3
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